Refund policy

Returns

Due to the nature of our product we do not offer returns. If you happen to have a question or concern with any damaged or defect on our products feel free to contact us immediately.


Refunds

Damaged, discrepancy must be reported via e-mail within 48 hours of verified receipt.(Based on the carriers tracking information of the delivery of your order).  Please submit an image to support your concern and hold on to the original packaging.             meljessbees@gmail.com
 
- Any item not in its original condition sent to you by mistake, being our error
   we will refund or replace your item.


Lost Orders

If a product is lost in transit due to an address error, theft or negligence, we are not able to issue a refund ; it is the purchaser responsibility to request compensation from  the shipping carrier.     This applies to orders being shipped to a home, business or third party.